Privacy Policy

Right Touch Mobile App is a technology platform that connects customers with trained, independent service professionals for home services such as solar, plumbing, electrical work and electronics repair.

This Privacy Policy explains how we collect, use, share and protect your information when you use our mobile application.

1. Information We Collect

Account Information

When you create an account, we may collect:

• Name
• Mobile number
• Email address
• Service address
• Profile photo (optional)

Booking & Service Information

When you request a service, we may collect:

• Service requests and booking history
• Communication with service professionals and support
• Photos uploaded to describe service issues

Payment Information

We collect payment transaction details such as:

• Payment status and transaction reference

(Card/banking details are processed securely by third-party payment providers.)

Location Information

We collect precise or approximate location to:

• Match you with nearby service professionals
• Enable service delivery at your address

Location access is used only when required for providing services.

Device & Usage Information

We automatically collect:

• Device type and operating system
• IP address and log data
• App activity, crash logs and analytics

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Connect you with service professionals
• Facilitate service bookings and payments
• Provide customer support
• Send booking updates and notifications
• Improve platform performance and user experience
• Maintain safety, security and prevent fraud

We do not sell your personal data.

3. Sharing of Information

We share limited information only when necessary:

With Service Professionals

To complete your booking, we share:

• Name
• Contact number
• Service address
• Service details

With Trusted Service Providers

We may use third-party partners such as:

• Payment processors
• Cloud hosting providers

These partners are required to protect your data.

Legal Requirements

We may disclose information if required by law or to protect our rights, users and platform.

4. Data Security & Retention

We implement industry-standard security measures including encrypted communication and restricted access to personal data.

We retain data only as long as necessary to provide services and comply with legal obligations.

5. Your Rights & Choices

You may:

• Access or update your personal information
• Request deletion of your account
• Withdraw permissions such as location access

6. Children’s Privacy

Our platform is not intended for children under 14 years of age.

7. Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the app and Play Store listing.